Terms & Conditions
By booking services with Pawsome Pet Grooming & Spa, you (“the Client”) agree to the following terms and conditions regarding the care and grooming of your pet (“the Pet”).
1. Appointments & Cancellations
Appointments must be scheduled in advance.
Please arrive on time. Late arrivals (15+ minutes) may result in rescheduling and a fee.
We kindly ask for at least 48 hours’ notice if you need to cancel. Cancellations with less notice will incur a 50% fee, and missed appointments (no-shows) will be charged the full cost. Thank you so much for understanding and respecting our time.
2. Pet Health & Safety
Owners must inform staff of any medical conditions, allergies, behavioural concerns, or recent injuries.
Pets must be up-to-date on core vaccinations.
If a pet is found to have fleas or ticks, a flea bath will be administered at the owner's expense.
Aggressive or uncontrollable behavior may result in refusal of service.
If your furry friend will become overly aggressive or stressed, we may need to stop the grooming session for their safety.
Additional charges may apply for handling difficult pets or those with extreme matting.
3. Emergency Care
In the event of a medical emergency, we will attempt to contact you immediately.
If we cannot reach you, we will seek veterinary care for your pet at your expense.
Pawsome Pet Grooming & Spa is not liable for outcomes related to pre-existing health conditions or unexpected medical incidents.
4. Grooming Risks
While we prioritize gentle handling, grooming involves sharp tools, dryers, and physical contact.
You acknowledge the minor risk of injury (e.g., small cuts, clipper irritation, or stress reactions).
Matted coats may require shaving; this may reveal hidden skin conditions or cause irritation, for which we are not liable.
We take the security of your information seriously. We use industry-standard measures to protect your data, including encryption, secure servers, and restricted access to personal information.
5. Pricing & Payment
Prices are based on breed, size, coat condition, and behavior.
Additional charges may apply for mat removal, de-shedding, flea treatment, or extended grooming time.
Full payment is due at the time of service. Accepted payment methods include Visa, Mastercard, American Express.
6. Photo & Social Media Policy
We may take photos of your pet for before/after records or social media marketing.
No identifying customer information will be shared.
You may opt out of this by informing us at registration.
7. Liability Disclaimer
Pawsome Pet Grooming & Spa and its staff are not responsible for injuries, illness, or death caused by age, pre-existing health conditions, or unexpected incidents during grooming.
You agree to hold harmless Pawsome Pet Grooming & Spa from any claims related to grooming services, unless due to proven negligence.
8. Client Agreement
By signing or submitting this registration form, you confirm that:
You are the legal owner or authorized caregiver of the pet
You have read, understood, and agreed to these Terms and Conditions
You consent to the grooming services provided under the policies outlined above
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Matting Policy
At Pawsome Pet Grooming & Spa, your pet’s comfort and safety are our top priorities. This Matting Policy outlines how we handle pets with matted or severely tangled coats.
1. Understanding Matting
Matting occurs when a pet’s fur becomes tightly tangled and knotted. Mats can cause:
Skin irritation or sores
Pain or discomfort when touched or moved
Restricted air circulation and mobility
Risk of infection or parasites beneath the mats
2. Our Grooming Approach
If your pet has mild matting, we will attempt gentle, limited dematting using specialized tools. However:
If mats are too severe, tight, or widespread, we may need to shave the coat to prevent unnecessary pain or injury.
We will always prioritize your pet’s well-being over appearance.
3. Possible Side Effects
Shaving matted fur may reveal hidden skin issues such as:
Sores, rashes, or bruises
Fleas, ticks, or other parasites
Uneven coat regrowth or bald patches
Shaving close to the skin increases the risk of nicks, irritation, or razor burn, especially in sensitive areas. While we use great care, you acknowledge these risks when authorizing the groom.
4. Owner Responsibility
By bringing your pet in for grooming, you acknowledge that:
You are responsible for maintaining your pet’s coat between visits (regular brushing and grooming).
Severe matting is a health issue, not a cosmetic problem.
Pawsome Pet Grooming & Spa is not liable for any effects caused by pre-existing matting, including necessary shave-downs or skin conditions that may be revealed.
5. Fees
Additional fees may apply for:
Dematting labor (charged by time or severity)
Required shaving due to matting
Extra handling time if the pet is stressed or reactive due to discomfort
For late pick up (more than 30 minutes late) daycare £20 fee will be applied.
We will always discuss options with you before proceeding, whenever possible.
6. Refunds
No Automatic Refunds
All grooming services are non-refundable once completed. Grooming results depend on many factors including coat condition, pet behavior, skin health, and maintenance at home.
Concerns & Review Process
If you have a concern about your pet’s groom:
You must notify us within 24 hours of the appointment.
Concerns will be reviewed based on:
Groomer notes
CCTV footage
We do not issue on-the-spot refunds. All cases are reviewed by management.
What Is Not Eligible for Refunds
Refunds will not be issued for:
Pre-existing conditions (including matting, skin irritation, ear issues, hot spots, injuries, or anxiety-related reactions)
Normal grooming stress responses (scratching, shaking, redness, fatigue)
Matting removal or shave-downs approved at intake
Owner dissatisfaction without evidence of grooming error
Requests made outside the 24-hour reporting window
Changes of mind or preference after the service is completed
Adjustments & Solutions
When appropriate, we may offer:
A complimentary touch-up
A follow-up assessment
Grooming advice or maintenance recommendations
These solutions are offered at our discretion and are not guaranteed.
Medical Claims
We are not veterinarians and cannot diagnose medical conditions. If a medical issue is suspected:
We may recommend a veterinary visit
Vet opinions do not automatically result in refunds unless clear grooming negligence is proven
Right to Refuse Service
Pawsome Pet Grooming & Spa reserves the right to:
Decline refunds
Refuse future services to clients who are abusive, repeatedly dissatisfied, or attempt to obtain services through false claims or threats
I, the undersigned, confirm that I am the legal owner or authorized caretaker of the pet(s) being presented for grooming at Pawsome Pet Grooming & Spa.
By proceeding with the booking, I acknowledge and agree to the following:
I have read and understand the Privacy Policy, Terms & Conditions, and Matting Policy.
I authorize Pawsome Pet Grooming & Spa to perform grooming services on my pet(s), including any necessary shave-downs, dematting, or handling required for their health and safety.
I understand that while all care is taken, there are risks associated with grooming, and I will not hold the salon liable for conditions arising from pre-existing issues, behavior, or necessary grooming procedures.
I agree to pay for all services rendered at the time of pick-up, including any applicable fees for matting, flea treatments, or late cancellations.
By booking services with Pawsome Pet Grooming & Spa, you (“the Client”) agree to the following terms and conditions regarding the care and grooming of your pet (“the Pet”).
1. Appointments & Cancellations
Appointments must be scheduled in advance.
Please arrive on time. Late arrivals (15+ minutes) may result in rescheduling and a fee.
We kindly ask for at least 48 hours’ notice if you need to cancel. Cancellations with less notice will incur a 50% fee, and missed appointments (no-shows) will be charged the full cost. Thank you so much for understanding and respecting our time.
2. Pet Health & Safety
Owners must inform staff of any medical conditions, allergies, behavioural concerns, or recent injuries.
Pets must be up-to-date on core vaccinations.
If a pet is found to have fleas or ticks, a flea bath will be administered at the owner's expense.
Aggressive or uncontrollable behavior may result in refusal of service.
If your furry friend will become overly aggressive or stressed, we may need to stop the grooming session for their safety.
Additional charges may apply for handling difficult pets or those with extreme matting.
3. Emergency Care
In the event of a medical emergency, we will attempt to contact you immediately.
If we cannot reach you, we will seek veterinary care for your pet at your expense.
Pawsome Pet Grooming & Spa is not liable for outcomes related to pre-existing health conditions or unexpected medical incidents.
4. Grooming Risks
While we prioritize gentle handling, grooming involves sharp tools, dryers, and physical contact.
You acknowledge the minor risk of injury (e.g., small cuts, clipper irritation, or stress reactions).
Matted coats may require shaving; this may reveal hidden skin conditions or cause irritation, for which we are not liable.
We take the security of your information seriously. We use industry-standard measures to protect your data, including encryption, secure servers, and restricted access to personal information.
5. Pricing & Payment
Prices are based on breed, size, coat condition, and behavior.
Additional charges may apply for mat removal, de-shedding, flea treatment, or extended grooming time.
Full payment is due at the time of service. Accepted payment methods include Visa, Mastercard, American Express.
6. Photo & Social Media Policy
We may take photos of your pet for before/after records or social media marketing.
No identifying customer information will be shared.
You may opt out of this by informing us at registration.
7. Liability Disclaimer
Pawsome Pet Grooming & Spa and its staff are not responsible for injuries, illness, or death caused by age, pre-existing health conditions, or unexpected incidents during grooming.
You agree to hold harmless Pawsome Pet Grooming & Spa from any claims related to grooming services, unless due to proven negligence.
8. Client Agreement
By signing or submitting this registration form, you confirm that:
You are the legal owner or authorized caregiver of the pet
You have read, understood, and agreed to these Terms and Conditions
You consent to the grooming services provided under the policies outlined above
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Matting Policy
At Pawsome Pet Grooming & Spa, your pet’s comfort and safety are our top priorities. This Matting Policy outlines how we handle pets with matted or severely tangled coats.
1. Understanding Matting
Matting occurs when a pet’s fur becomes tightly tangled and knotted. Mats can cause:
Skin irritation or sores
Pain or discomfort when touched or moved
Restricted air circulation and mobility
Risk of infection or parasites beneath the mats
2. Our Grooming Approach
If your pet has mild matting, we will attempt gentle, limited dematting using specialized tools. However:
If mats are too severe, tight, or widespread, we may need to shave the coat to prevent unnecessary pain or injury.
We will always prioritize your pet’s well-being over appearance.
3. Possible Side Effects
Shaving matted fur may reveal hidden skin issues such as:
Sores, rashes, or bruises
Fleas, ticks, or other parasites
Uneven coat regrowth or bald patches
Shaving close to the skin increases the risk of nicks, irritation, or razor burn, especially in sensitive areas. While we use great care, you acknowledge these risks when authorizing the groom.
4. Owner Responsibility
By bringing your pet in for grooming, you acknowledge that:
You are responsible for maintaining your pet’s coat between visits (regular brushing and grooming).
Severe matting is a health issue, not a cosmetic problem.
Pawsome Pet Grooming & Spa is not liable for any effects caused by pre-existing matting, including necessary shave-downs or skin conditions that may be revealed.
5. Fees
Additional fees may apply for:
Dematting labor (charged by time or severity)
Required shaving due to matting
Extra handling time if the pet is stressed or reactive due to discomfort
For late pick up (more than 30 minutes late) daycare £20 fee will be applied.
We will always discuss options with you before proceeding, whenever possible.
6. Refunds
No Automatic Refunds
All grooming services are non-refundable once completed. Grooming results depend on many factors including coat condition, pet behavior, skin health, and maintenance at home.
Concerns & Review Process
If you have a concern about your pet’s groom:
You must notify us within 24 hours of the appointment.
Concerns will be reviewed based on:
Groomer notes
CCTV footage
We do not issue on-the-spot refunds. All cases are reviewed by management.
What Is Not Eligible for Refunds
Refunds will not be issued for:
Pre-existing conditions (including matting, skin irritation, ear issues, hot spots, injuries, or anxiety-related reactions)
Normal grooming stress responses (scratching, shaking, redness, fatigue)
Matting removal or shave-downs approved at intake
Owner dissatisfaction without evidence of grooming error
Requests made outside the 24-hour reporting window
Changes of mind or preference after the service is completed
Adjustments & Solutions
When appropriate, we may offer:
A complimentary touch-up
A follow-up assessment
Grooming advice or maintenance recommendations
These solutions are offered at our discretion and are not guaranteed.
Medical Claims
We are not veterinarians and cannot diagnose medical conditions. If a medical issue is suspected:
We may recommend a veterinary visit
Vet opinions do not automatically result in refunds unless clear grooming negligence is proven
Right to Refuse Service
Pawsome Pet Grooming & Spa reserves the right to:
Decline refunds
Refuse future services to clients who are abusive, repeatedly dissatisfied, or attempt to obtain services through false claims or threats
I, the undersigned, confirm that I am the legal owner or authorized caretaker of the pet(s) being presented for grooming at Pawsome Pet Grooming & Spa.
By proceeding with the booking, I acknowledge and agree to the following:
I have read and understand the Privacy Policy, Terms & Conditions, and Matting Policy.
I authorize Pawsome Pet Grooming & Spa to perform grooming services on my pet(s), including any necessary shave-downs, dematting, or handling required for their health and safety.
I understand that while all care is taken, there are risks associated with grooming, and I will not hold the salon liable for conditions arising from pre-existing issues, behavior, or necessary grooming procedures.
I agree to pay for all services rendered at the time of pick-up, including any applicable fees for matting, flea treatments, or late cancellations.